Frequently Asked Questions

Q. How often will my books arrive?
A. If you receive a print book, you'll receive a new book about every month in the mail.

If you receive the book digitally, you'll receive a notification for a new ebook about every month via your email. You'll just need to sign-in to your account to access the newest ebook.

Q. When will the first book arrive?
A. We ship most products within a few days of receiving your order. Most shipments will arrive within 3-4 weeks.

If you receive the books digitally, you'll have instant access online to your first ebook. Just sign-in to your account and start reading!

Q. I receive my books digitally, are my ebooks viewable on the iPad®, Kindle®, and Nook®?
A. For Kindle you'll need to select the option to email the MOBI ebook to your Kindle device email address from your Amazon email address.

You can find the Kindle device email address by looking in "Settings" and then selecting "My Account" where the Kindle email address is displayed. Please note that the address must be entered exactly as displayed in your Kindle including in the correct upper or lower case.

The Amazon email address is the email address you have associated with your Amazon account.

Q. Can I pay for the shipments over the Internet?
A. Yes, please click here.

Q. I need to change my address. How can I do that?
A. You can make address changes by clicking here.

Q. How can I return a book?
A. If you need to return a product, please package the book securely along with your customer number, name, and address. Then send it back to us at PO BOX 8000, Big Sandy, TX, 75755-8000. We'll credit your account as quickly as possible. If you also want to cancel your membership so you don't get any future shipments, please included a note with your return stating your wishes or click here to cancel online.

To return a digital ebook, just notify us at Customer_Service@AnniesMysteries.com and we'll refund you for the ebook you want to return and remove it from your account.

Q. How can I cancel a membership?
A. You can submit your request to cancel here. We'll send you an email confirmation as soon as your cancellation is processed.

If there's a service problem or other reason you wish to cancel, we hope you'll contact us first and give us a chance to solve the problem.

Q. I have already paid -- why am I still getting bills?
A. When we send an invoice for a book you have ordered, we allow 4 weeks to pass before we send a follow-up invoice. Sometimes we may receive your payment a day or so after we have already sent the follow-up invoice. If you have already made your payment and receive another invoice afterwards, you may ignore it. You can check your account online for up-to-date information.

Q. Can I be billed for my digital ebooks?
A. Membership requires that you make payment by credit card prior to downloading an ebook. If we are unable to process your credit card, you'll be unable to access that ebook. However, you'll always have access to any ebooks you’ve paid for.

Q. How do I know that my credit card is secure when I order from you or make a payment over the Internet?
A. We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order or pay your bill on-line, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.

Q. I'm unable to make my payment or other customer service transaction over the Internet. Who should I contact?
A. Please call customer service at (800) 282-6643 if you experience a problem making a transaction to your online account.

Q. Do you accept International orders?
A. Yes, we welcome memberships from international customers for digital ebooks.

We currently are only able to ship print books to the U.S. and Canada.

Q. What is your policy concerning mailing lists?
A. We regularly communicate to our customers through the mail with information and offers from our family of companies. From time to time we make our customer mailing list available to other companies that sell goods and services that we believe would interest our customers. (We do not provide customer telephone numbers to these companies.) If you prefer not to receive any of this information, or if you wish to receive only information from our family of companies, please notify us at MailPreference@DRGnetwork.com.

If you have provided us your email address, you will receive emails with information and offers from us (and sometimes other companies) that we feel would be of interest to you. With each of these email offers, we will provide you with a link to opt-out of receiving future commercial email. You can also opt-out of receiving future email messages from us by emailing us at Privacy@DRGnetwork.com. Opt-out requests are usually handled as soon as the request is made. However, it may take up to ten days to process an opt-out request.

Notice: If the Post Office alerts us that your paid product is undeliverable, we have no further obligation unless we receive a corrected address within two years.